How Can We Help You?

We're here to help! Find answers to common questions, troubleshoot issues, or contact our support team.

Contact Support

Email us at support@nextstarai.com for assistance with any questions or issues.

Email Support

We typically respond within 24-48 hours

Quick Help Topics

📖

User Guide

Complete guide with screenshots and tutorials

💳

Subscription & Billing

💳 Managing Your Subscription

How to Cancel

You can cancel your subscription anytime through your device settings:

iOS: Settings → [Your Name] → Subscriptions → My Life Habit → Cancel Subscription

How to Request a Refund

Refunds are handled directly by Apple through their standard refund process. We cannot process refunds directly.

To request a refund:

• Visit reportaproblem.apple.com
• Sign in with your Apple ID
• Find your My Life Habit purchase
• Select "Request a refund" and follow the instructions

Apple typically processes refund requests within 48 hours. For billing questions, contact us at support@nextstarai.com.

Billing Questions

For billing issues or questions about charges, contact:

• Email: support@nextstarai.com
• Include your account email and transaction details
• We'll respond within 24-48 hours

Troubleshooting Common Issues

🔔 Notification Issues

Notifications Not Working

• Check that notifications are enabled in your device settings
• Make sure the app has notification permissions
• Verify that "Do Not Disturb" mode is not blocking notifications
• Try restarting the app or your device

Too Many Notifications

• Adjust reminder frequency in habit settings
• Set quiet hours to avoid notifications during sleep
• Customize notification times for each habit

📱 App Performance Issues

App Crashes or Freezes

• Close and restart the app
• Restart your device
• Update to the latest version of the app
• Check if you have enough storage space

Slow Loading

• Check your internet connection
• Close other apps to free up memory
• Restart your device

💾 Data Sync Issues

Data Not Syncing

• Check your internet connection
• Make sure you're signed in to your account
• Try signing out and back in
• Wait a few minutes for sync to complete

Lost Progress

• Check if you're signed in to the correct account
• Look for your data in the "All Habits" section
• Contact support if data is permanently lost

🎨 Customization Issues

Can't Change Colors or Icons

• Some customization options require Premium
• Try restarting the app after making changes
• Check if you have the latest app version

Premium Features Not Working

• Verify your subscription is active
• Try signing out and back in
• Check your subscription status in device settings

Account & Billing Support

👤 Account Management

Creating an Account

An account is required to use My Life Habit. Your account enables data backup and sync across devices.

• Tap "Sign Up" in the app
• Enter your email address
• Create a secure password
• Enter your name
• You'll be logged in immediately and can start using the app
• Check your email to verify your account (verification email may be sent)

Password Reset

If you forgot your password:

• Tap "Forgot Password" on the sign-in screen
• Enter your email address
• Check your email for reset instructions
• Follow the link to create a new password

Deleting Your Account

To permanently delete your account and data:

• Go to Settings → Account
• Tap "Delete Account"
• Confirm the deletion
• Your data will be permanently deleted within 30 days

🔒 Privacy & Data

Privacy Policy

Learn more about how we protect your data:

View Privacy Policy →

Terms of Service

Read our terms and conditions:

View Terms of Service →

Frequently Asked Questions

Can I use it on multiple devices?

Yes! My Life Habit syncs seamlessly across iOS devices with real-time updates. Your habits, progress, and settings are always up-to-date on all your devices.

Is my data secure?

Yes. We use standard security practices to protect your data. Your habits are private and we don't share your personal information. All data is encrypted in transit and at rest.

What languages are supported?

We support 14 languages including English, Spanish, French, German, Japanese, Korean, Chinese (Simplified & Traditional), Portuguese, Russian, Arabic, Hindi, Bengali, and Italian with full localization. Premium users get access to all languages.

Is there a free version?

Yes! The core features are free forever, including 1 active habit, basic analytics with 7-day history, smart reminders, and essential tracking features. Premium features unlock up to 100 habits, extended analytics, premium customization, and advanced insights for $0.99/month.

What are the system requirements?

My Life Habit is available for iOS devices with the following requirements:

• iOS: iOS 15.0 or later
• Device: iPhone, iPad, or iPod touch
• Storage: At least 50 MB of free storage space
• Internet: Internet connection required for account sync and data backup (optional account creation)

The app works offline for basic habit tracking. An internet connection is only needed when creating an account, syncing data across devices, or accessing premium features.