How can we help you?
Find answers to common questions, troubleshoot issues, or get in touch.
We typically respond within 24–48 hours.
Free during launch.
Subscriptions are not yet live
My Life Habit is currently in its launch phase. Every feature is fully accessible at no cost. Subscription tiers (Annual, Monthly, Lifetime) will be introduced in a future update, and existing users will be notified before any changes.
Here's how things will work once subscriptions are live:
How to cancel
All subscriptions will be managed through your device settings:
- iOS: Settings → [Your Name] → Subscriptions → My Life Habit → Cancel Subscription
How to request a refund
Refunds will be handled directly by Apple through their standard refund process. We cannot process refunds directly. To request a refund:
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Find your My Life Habit purchase
- Select "Request a refund" and follow the instructions
Apple typically processes refund requests within 48 hours. For billing questions, contact us at support@nextstarai.com.
Billing questions
For billing issues or questions about charges, email support@nextstarai.com with your account email and transaction details. We'll respond within 24–48 hours.
Fix the common things.
Notification Issues
Notifications Not Working
- Check that notifications are enabled in your device settings
- Make sure the app has notification permissions
- Verify that "Do Not Disturb" mode is not blocking notifications
- Try restarting the app or your device
Too Many Notifications
- Adjust reminder frequency in habit settings
- Set quiet hours to avoid notifications during sleep
- Customize notification times for each habit
App Performance Issues
App Crashes or Freezes
- Close and restart the app
- Restart your device
- Update to the latest version of the app
- Check if you have enough storage space
Slow Loading
- Check your internet connection
- Close other apps to free up memory
- Restart your device
Data Sync Issues
Data Not Syncing
- Check your internet connection
- Make sure you're signed in to your account
- Try signing out and back in
- Wait a few minutes for sync to complete
Lost Progress
- Check if you're signed in to the correct account
- Look for your data in the "All Habits" section
- Contact support if data is permanently lost
Apple Health Integration
Habits Not Auto-Completing
- Make sure Apple Health integration is enabled per habit in Settings
- Confirm the matching activity (steps, exercise, mindful sessions, etc.) was recorded in Health
- Auto-completion is read on demand — allow a few moments for sync
- Check Settings → Apple Health Data Usage for current permissions
Turning Apple Health Off
- Go to Settings → Apple Health Data Usage
- Toggle off to immediately stop all reads and writes
- Your existing habit data is unaffected
Manage your account.
Account management
Creating an account
An account is required to use My Life Habit. Your account enables data backup and sync across devices.
- Tap "Sign Up" in the app
- Enter your email address
- Create a secure password
- Enter your name
- You'll be logged in immediately and can start using the app
Password reset
If you forgot your password:
- Tap "Forgot Password" on the sign-in screen
- Enter your email address
- Check your email for reset instructions
- Follow the link to create a new password
Deleting your account
To permanently delete your account and data:
- Go to Settings → Account
- Tap "Delete Account"
- Confirm the deletion
- Your data will be permanently deleted within 30 days
Privacy & data
Read the full details on what we collect, how it's used, and the terms you agree to when you create an account.
Frequently asked.
Can I use it on multiple devices?
Yes. My Life Habit syncs seamlessly across iOS devices with real-time updates. Your habits, progress, and settings are always up-to-date on all your devices.
Is my data secure?
Yes. We use standard security practices to protect your data. Your habits are private and we don't share your personal information. All data is encrypted in transit and at rest.
What language is the app available in?
My Life Habit is currently available in English. Additional language support may be considered in future updates based on user feedback.
Is there a free version?
Yes — during the launch phase, every feature is fully accessible at no cost. No trial, no paywall. Subscription tiers (Annual, Monthly, Lifetime) will be introduced in a future update; existing users will be notified before any changes.
What are the system requirements?
iOS 15.0 or later, iPhone or iPad, at least 50 MB of free storage. Internet connection is required for account sync and backup; the app works offline for basic habit tracking.
Still stuck? We're a quick email away.
Drop us a line at support@nextstarai.com with your question and the device you're on. We respond within 24–48 hours.
Email support@nextstarai.com